RETURN & EXCHANGE POLICY FOR MONTY ROBERTS PRODUCTS:
Items returned for credit must be returned within 30 days and in NEW Condition. Soiled or opened items are NOT accepted. Returned items for credit will be refunded less shipping cost and will be subject to a 15% restocking fee.
Customer is responsible for exchange shipping fees unless incorrect items were shipped.
The following items are accepted for exchange or refund: Halters, Bits, all Videos, unopened with seal NOT broken
ONLY. The followin items are NOT accepted for exchange or refund: Apparel,accessories, Books, Longlines, Buck Stops, Audio Cassettes & CD's, Posters, Photos, any sale/discontinued items. ALL TICKETS ARE NON-REFUNDABLE.
DAMAGED & DEFECTIVE PRODUCT RETURN POLICY: Damaged items must be reported within 10 days. Defective items must be reported for exchange within 30 days. ALL ITEMS RETURNED FOR EXCHANGE NEED TO INCLUDE A SHIPPING RETURN FEE.