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UpSpring, LLC Shipping Policy

UpSpring ships to the continental US, Hawaii, Alaska and Puerto Rico using FedEx. Services offered are FedEx Ground & 2 Day Air. All shipping and handling charges are the responsibility of the customer, unless you have received Free Shipping. Shipping to Canada is available using FedEx Ground and air services only and typically takes 7-10 business days. If you prefer to ship with your own carrier, please make note while ordering and provide the carrier account number. We ship FedEx International Priority, Economy and Ground. However, Ground shipment transit time depends on the location and can take anywhere from 5 to 11 business days. Delivery dates for Canadian Ground shipments are estimates and not guaranteed. Customer is responsible for any duty, taxes or other related international shipping charges.


·         Orders placed after 11am CST, or on weekends or holidays, will be entered in the system the following business day in most cases. In stock orders will be shipped within 2-3 business days typically. During holiday expect longer ship windows. All shipping time quotes are estimated by the carrier that the customer has chosen. UpSpring is not responsible for delays caused by FedEx or if the shipping window does not meet carrier quoted estimated arrival times. FedEx 2 Day shipping on any order placed on Thursday after 11am CST will not deliver until the following Monday in most cases.

·         Shipping costs for orders with UpSpring depend upon the method you choose. If you order multiple items, which due to stock conditions cannot be shipped together, you will be notified by e-mail or by phone and asked how you would like your order to be handled (e.g. ship when all items are in stock or ship as the items become available or ship items in stock and cancel the balance). If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.


·         Orders that cannot be delivered due to incorrect, or incomplete, information given to UpSpring at time of purchase will be re-shipped at the customer's expense.